[block title={US Return Policy} content={

Merchandise purchased from the site can be returned for a full refund within 14 days from the date received. The returned package must be shipped out and in transit within the 14 days. Merchandise must have the original, blue identification tags attached to the returned item.

To request the RA, email Customer Service at [email protected] A UPS return label and RA number will then be issued via email, please allow 48 hours to receive the return label. All return shipments must have a RA number on the outside of the box, or they will be refused delivery. The customer is responsible for the return shipping charges and the cost will be deducted from the refunded amount. If any request stated above is not met, the item(s) will be shipped directly back to the customer.

When submitting a return request, we ask that you please choose from the list below, the return code that best describes the reason for your return. Submitting this code will help us to expedite the return process and address any concerns you may have.

Return code Reason for return
01 I ordered the wrong size/ style by mistake
02 Product does not suit me (too big/ small)
03 Product no longer needed
04 Product does not match description on website 
05 Product did not meet customer’s expectations
06 I was shipped wrong product or size
07 Product shipped is damaged or defective
08 Other (please specify) 

To make an exchange, please follow the return guidelines above to receive a refund, and then place a new order online. Returns cannot be done directly with a retail store.  Once the returned merchandise is received at Issey Miyake USA and the appropriate condition of the merchandise has been verified as above, we will refund your order value. Please note that the shipping costs are not refundable.Please package all returns carefully, with bubble wrap or similar, to ensure safe transport.  We are not responsible for any damages due to incorrect packaging while in transit.

Refunds may only be issued in the same form as payment

} /block]

[block title={International Return Policy} content={

All INTERNATIONAL ORDERS shipped outside of the United States are NON-RETURNABLE. 

} /block]

Return Policy

US Return Policy

Merchandise purchased from the site can be returned for a full refund within 14 days from the date received. The returned package must be shipped out and in transit within the 14 days. Merchandise must have the original, blue identification tags attached to the returned item.

To request the RA, email Customer Service at [email protected] A UPS return label and RA number will then be issued via email, please allow 48 hours to receive the return label. All return shipments must have a RA number on the outside of the box, or they will be refused delivery. The customer is responsible for the return shipping charges and the cost will be deducted from the refunded amount. If any request stated above is not met, the item(s) will be shipped directly back to the customer.

When submitting a return request, we ask that you please choose from the list below, the return code that best describes the reason for your return. Submitting this code will help us to expedite the return process and address any concerns you may have.

Return code Reason for return
01 I ordered the wrong size/ style by mistake
02 Product does not suit me (too big/ small)
03 Product no longer needed
04 Product does not match description on website 
05 Product did not meet customer’s expectations
06 I was shipped wrong product or size
07 Product shipped is damaged or defective
08 Other (please specify) 

To make an exchange, please follow the return guidelines above to receive a refund, and then place a new order online. Returns cannot be done directly with a retail store.  Once the returned merchandise is received at Issey Miyake USA and the appropriate condition of the merchandise has been verified as above, we will refund your order value. Please note that the shipping costs are not refundable.Please package all returns carefully, with bubble wrap or similar, to ensure safe transport.  We are not responsible for any damages due to incorrect packaging while in transit.

Refunds may only be issued in the same form as payment

International Return Policy

All INTERNATIONAL ORDERS shipped outside of the United States are NON-RETURNABLE. 

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